Privacy & Cookies policy

We, SAS MaxiCoffee.com are the owners of the https://www.maxicoffee.com/en-gb/ website. We are committed to protecting your privacy and security. Any information you, as user of the website provide, is received, stored and managed by us in line with our Privacy and Security policies detailed below, in line with European and UK regulations. By using our website, you are agreeing to this policy and the use of cookies in line with the terms in this policy.

  • Personal data

This Privacy Policy explains how MaxiCoffee ("We/Us/Our") collect, store and use your personal data when you browse and use https://www.maxicoffee.com/en-gb/ website (the "Website"), and when you provide us with your personal data. Please read this Privacy Policy carefully.

By accessing, browsing or otherwise using the Website, you confirm that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Website .

Our official company address is: SAS MaxiCoffee.com, 25 rue Galeben, 33380 Mios, FRANCE.

We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal data in accordance with the General Data Protection Act, which came into force on 25th May, 2018.

You can browse our website without indicating your name or other personal data. Any data collected, is only analysed for statistical reasons, and serves for the improvement of our offers. You as user remain completely anonymous. Personal data such as your name, address and email address is only collected if you enter it for the transaction between you and us or at the creation of a customer account or for the subscription to our email newsletter. This data is only used for the settlement of the contract and the execution of your enquiries. After the complete settlement of the contract and the complete payment of the goods, your data is saved considering storage periods in terms of commercial and tax legislation. After expiration of this period, the data is deleted. If you respond to a promotion or contest, we ask for your name, address and email address. We use this information to perform the action, to announce the winner(s), and to measure the response to our marketing campaigns.

After the contract settlement, your email address is only used for advertising purposes in the form of newsletters. You are able to unsubscribe from the newsletter at any time via the link provided in your personal account (Newsletter tab) or you can inform us by sending an e-mail calling our Customer Service team on 020 3481 1654. We will immediately delete your email address from our mailing database after receiving your notification.

The personal details you provide when registering with us as a client can be viewed and altered at any time by you, in the "My account" section of the website.

We only share your information under the following circumstances: with agents (including credit reference agencies when applicable, credit card clearing agencies, transport/logistics companies and our third-party customer services provider), if and when our company is ever sold or purchased by another company, or with outside research agencies for research about our own goods and services. We will never pass your data on to a third party for marketing purposes.

If you choose or are provided with a password, you must treat such information as confidential and you are responsible for any activities that occur under your account. We shall not be liable for any loss or damage which may arise as a result of any failure by you to keep your password or other account information confidential.

Information we collect may be stored and processed in and moved between any of the countries we operate in within the EU. We will comply with the General Data Protection Regulations in respect of any such transfers.

Under the General Data Protection Regulations, you can request to access the details we hold about you (including what is being processed, where and for what purpose), to have your data rectified, to have your data moved to another organisation (for free) or to be removed from our database, by emailing our Data Protection Officer: Nathalie Mahe . We will provide you with an electronic copy of the data we hold on you via email as soon as reasonably possible but no longer than 1 month from the date of request. You also have the right to stop the collection of this information on you and delete any information we hold on you. If you have any further questions concerning the collection, execution or usage of your personal data, do not hesitate to contact us. The same applies for amendments you may want concerning your personal data and the revocation of agreed consents.

If you feel your personal information has not been collected lawfully or has not been processed within the General Data Protection Regulations, you have the right to lodge a complaint with the Information Commissioners Office by visiting: www.ico.org.uk/make-a-complaint .

  • Our cookies

In accordance with Article 13 of EU Regulation 679/2016 on the protection of personal data (hereinafter the 'Regulation’ or 'General Data Protection Regulation'), MaxiCoffee Online, in its capacity as Data Controller, wishes to inform you that this website uses 'cookies’ and similar technologies to improve your experience on its websites (including mobile versions) and its applications and to recognise you when you next visit. Cookies and similar technologies can perform certain functions and personalise content. We ask that you read this Cookie Policy where we provide all the information concerning the use of these technologies.

Cookies are short text files that are automatically downloaded to the user's browser or other device, with their consent (if required), when they browse our websites (including mobile versions) or use our applications. This allows us to keep track of each user's choices on each subsequent visit and thus offer a more efficient and personalised experience.

Some cookies collect information to protect our website, other cookies provide information to help us improve its performance, while others are used to customise the content. Each cookie performs a specific action and, depending on the function and purpose of its use, it can be divided into technical, analytical and tracking cookies. When you browse this website, you may install first-party or third-party cookies. The term 'first-party cookies’ refers to cookies that are installed and managed personally by the data controller, while 'third-party’ cookies are installed by third parties.

If you have any questions about the protection of your Personal Data, you can contact our DPO Group by writing to: privacydpo@maxicoffee.com .

Cookies described in this section are sent directly from this website and may be first-party or third-party cookies. These cookies are installed for the purposes detailed for the different categories of cookies listed below:

These cookies are installed for the purpose of optimising and improving our website or improving its functions and performance. This type of cookie is used, for example, to save user preferences for the use of cookies on the website. Technical cookies are not used for other purposes and can be managed by MaxiCoffee or third parties. These categories of cookies can be used without the user's prior and express consent. These cookies are activated automatically.

This category includes 'performance or analytical cookies’ . These are cookies that collect information about the number of users who visit a website and the most visited pages/sections of the website (for example, from which pages we receive problem reports). These cookies provide information to the data controller on the functioning of its websites/applications and may be used with the user's consent.

These cookies allow users to browse a website according to selected criteria (e.g. language, text characters, browser type) in order to improve the service offered and may be used with the user's consent.

Our site may contain cookies issued by third parties (targeted advertising providers, for example), enabling them to collect browsing information on the devices used to browse our site or to determine the advertising content that may correspond to centres of interest based on previous browsing from the device concerned. Refusing advertising cookies will not stop advertising on your device. It will only result in you seeing advertising that does not reflect your interests or preferences.

Our aim is to show you the most relevant adverts possible. To achieve this, cookies are used to determine in real time which advert to show on a device, based on your recent browsing on one or more websites or applications. Your interest in the advertising content displayed on your device when you visit a website often determines the advertising resources of the site, enabling it to operate its services, which are often provided to users free of charge. You probably prefer to see adverts that correspond to your interests rather than adverts that do not interest you. Similarly, advertisers who want to see their adverts broadcast want to publish their offers to users who are most likely to be interested in them.

Tracking cookies store information about users' preferences as they browse and are installed to create user profiles in order to provide targeted services or content, display content or offer commercial initiatives based on the sections of our websites that have proven most relevant to users and their interests.

Tracking cookies may be used with the user's consent. Consent is obtained by means of a banner, displayed on the user's first visit, by clicking on 'Manage your preferences’.

Our websites and applications also use technologies similar to cookies, called 'tracking’ technologies. These allow us to understand what content seems most interesting to our users and whether a particular offer may interest them.

The information acquired through tracking technologies can be used, with the user's consent, to show the products and commercial offers that are most relevant to their preferences. Consent is obtained through a banner, displayed on the user's first visit, by clicking on 'Manage your preferences’.

Third-party cookies are installed by a third-party website, outside the website where the user is browsing, in order to provide targeted services or content.

Google cookies: As part of our website's use of Google services, your data will be processed in compliance with https://business.safety.google/privacy/ .

This website also uses social media buttons, i.e. digital buttons (or icons) that we use to provide a direct link to our social media pages (e.g. Facebook, YouTube, Instagram, Twitter) or for user authentication or registration (e.g. Google, Amazon, Facebook) which may set third-party cookies, i.e. cookies from the social media networks to which they refer.

The social media icons/buttons on our website may also provide us with information about the user's browsing experience and may be used by MaxiCoffee for targeting purposes for social media marketing (e.g. allowing users to be contacted by MaxiCoffee advertising on their social accounts).

Third-party cookies can only be used with the prior consent of the user, which is obtained via the banner as detailed above. Users can revoke their consent at any time by disabling cookies, following the steps detailed in the paragraph 'How to manage cookies’ below.

Cookies can be:

• Temporary or Session Cookies: these are used to store temporary information and to link actions performed during a specific session and are deleted from the user's computer once the browser is closed.
• Permanent or Persistent Cookies: these are used to store information such as access names and passwords so that users do not need to enter this information each time they visit a particular website. These cookies are permanently stored on users' computers after their browser has been closed.

The duration depends on the expiry set when the cookie was installed. To find out the duration of each cookie, you can refer to our cookie page, which also indicates the name, category and purpose of each cookie.

Users can manage their cookie preferences:

a.  Via our website, in the cookie manager section - which allows users to select the type of cookies (including third-party partner cookies) that can be installed, to browse the list of cookies and similar technologies used on the website or to delete them.

b.  Via their browser and prevent, for example, non-partner third parties from installing cookies. In this case, the procedures for managing cookie installation authorisations and cookie deletion vary depending on the browser used. You can find more information on how to manage cookies on your browser at the following address:

  • For Internet Explorer™ : open the 'Tools’ menu, then select 'Internet Options’; click on the 'Privacy’ tab, then the 'Advanced’ tab, choose the desired level or find these explanations by following this link .
  • For Firefox™ : open the 'Tools’ menu, then select 'Options’; click on the 'Privacy and Security’ tab, then choose the desired options or follow this link .
  • For Chrome™ : open the 'Tools’ menu, then select 'Settings’; click on 'Privacy and security’, then on 'Cookies and other site data’, and choose the desired options or follow these instructions by clicking on this link .
  • For Safari™ : open the 'Preferences’ menu then click on 'Privacy’; in the 'Cookies and site data’ section choose the desired options or follow this link for more informations.
  • For Opera™ : open the 'Tools’ or 'Settings’ menu, then select 'Delete private data’; click on the 'Detailed options’ tab, then choose the desired options or follow this link to find these explanations.

If services are provided by third parties (not partners), users can also exercise their right to oppose tracking by using the information provided in the privacy policies of these third parties.

Data subjects may exercise the rights granted to them under the applicable privacy regulations, in accordance with Articles 15-22 of the GDPR. For any information/request regarding the processing of your personal data and to exercise any of the rights granted to you under Articles 15-22 of the GDPR, you can contact our DPO Group at privacydpo@maxicoffee.com .

You can decide to opt out of behavioural advertising by using the tool provided on this website . Cookies stored when using share buttons are also included in this platform.

This cookie policy may be amended from time to time. This may be the case, for example, when it is necessary to respond to new sectoral regulations, to update or provide new services, or even when implementing new technologies. Users are therefore invited to frequently read this cookie policy in order to check for updates or changes.

  • Security

At MaxiCoffee, we take your online security very seriously. Full details about how we protect the information you provide us are given below.

Our website uses the latest technologies such as 3D Secure to provide a safe, secure site for electronic commerce transactions, including secure socket layer (SSL) technology for payment transactions. SSL is a method for establishing a link between one computer and another safe one. Banks also use these links for online banking. You will recognise an SSL link by the little padlock appearing on the lower right in the menu bar of your browser and at the address bar beginning with "https" instead of "http". In this case the "S" stands for "secure".

E-mail correspondence is not a secure means of communication as it is a free text format that cannot be encrypted. Although we use advanced security measures to protect your information against loss, misuse and alterations, because of the nature of the internet, we cannot guarantee the security of the information provided to us over the internet and cannot be held responsible for this.

We have identified several frauders that may use our identity, making you think we are asking for personal data: email address, phone number, bank details, etc.

Some sites, hosted in France and abroad such as mesaromesduportugal.com, use graphic interface and a visual identity similar to those of MaxiCoffee.com, to encourage you to place an order. We are not connected to these sites .

MaxiCoffee will never ask you for your login details, your password, or even your bank details. Beware of spelling and grammar as some fraudulent e-mails includes spelling mistakes. If you receive an e-mail asking for documents or any other kind of attachments without a proper justification, it is likely to be a phishing attempt.

If you have purchased on a fraudulent website and / or suspect to be victim of a fraud, we highly recommend the following procedure:
• If you have shared your bank details, contact your bank as soon as possible and oppose to the payment.
• If you have shared ID documents (ID card, passport ...), get in touch with the police.
• Modify all of your personal passwords.
• Make sure that your protection softwares are up to date.

• Do not answer that e-mail and do not click on any content it contains : hyperlinks, attached files, etc.
• Flag this e-mail as spam in your mailbox.
• Inform MaxiCoffee.com customer service at 020 3481 1654, or help@maxicoffee.com .