After-sales service and warranty for Krups products

In order to facilitate the handling of your device, we invite you, first of all, to test the machine in order to precisely diagnose the fault by referring to the manual in order to provide as much information as possible to the After-sales service.

Then, proceed to the complete cleaning of the device as indicated on the instructions.

Machines with extractable unit

• Remove the percolation chamber (the group) then rinse it quickly with lukewarm water. Leave to dry then replace the group.

Machines with non-extractable unit

• Clean as indicated in the instructions, using the cleaning tablets recommended by the manufacturer.
  Find all our cleansers here >

Then carry out a complete descaling of the appliance with the maintenance products recommended by the manufacturer (do not use vinegar) by following the procedure indicated in the instructions for use. Find all our descalers here >

Attention: If these operations are not carried out when the machine is sent to the authorized centre, you could be charged.

In order to facilitate the handling of your device, we invite you, first of all, to test the machine in order to precisely diagnose the fault by referring to the manual in order to provide as much information as possible to the After-sales service.

Espresso machine maintenance procedures vary depending on the heating system and extraction technology. If you have the slightest doubt about the heating system of your machine, please refer to the instructions for your machine and/or to the relevant product page on our site.

Machines with Thermoblock

• If it is a leak at the filter holder, you must replace the group seal. This is a consumable that you must change regularly. Find available group seals here and tutorials to help you perform this manipulation here.
• In any case, carry out a complete descaling of your machine, as well as a precise cleaning of the filters and filter holders with a detergent product that dissolves coffee grease. To do this, use a descaling product such as Durgol Universal scrupulously respecting the instructions for use. It will clean and descale the components of your machine. Never use white vinegar or any other substitute

"Backflushable" machines (with a 3-way solenoid valve)

• If it is a leak at the filter holder, you must replace the group seal. This is a consumable that you must change regularly. Find available group seals here and tutorials to help you perform this manipulation here.
• In all cases, take a blind or blind filter (filter without a hole) and group detergent (Puly Caff or Cafeto type), and carry out a thorough cleaning of your unit, respecting the maintenance and rinsing cycle. Then clean your filters and filter holders. Here is a link that will guide you step by step to perform this cleaning.

Non-backflushable machines

• If it is a leak at the filter holder, you must replace the group seal. This is a consumable that you must change regularly. Find available group seals here and tutorials to help you perform this manipulation here.
• Either way, get a maintenance brush to clean the brew group, filters and filter holders.

In order to facilitate the handling of your device, we invite you, first of all, to carry out an operating test of the motor, by spreading the grinding wheels as far as possible in order to check that the rotation is carried out smoothly.

If the motor runs, test the grinder to determine the fault. For example, if you find that the grind is too coarse, tighten your grinder's burrs. If this has no effect on the grind, you need to change the burrs of the grinder. Discover our selection of grinding wheels in spare parts.

Maintain your grinder by cleaning the burrs and the dispensing spout. Do not forget to suck up the grains present in the hopper using a vacuum cleaner.

To dissolve the coffee fats as well as the grind residues, we advise you to use a complete product for mill like the Pully Grind Crystal, which allows you to clean your mill and the grinding wheels, these will be more easily removable in order to carry out a deeper cleaning.

In order to facilitate the handling of your device, we invite you, first of all, to test the device and try to diagnose the fault by referring to the instructions in order to provide as much information as possible to the After-sales service. .

Then proceed with the complete cleaning of the device.